Consumer returns and warranty in Denmark (2026)
Last reviewed: 7 November 2026
In short: In Denmark consumers have 14 days to withdraw from distance contracts. There is no statutory right of withdrawal for shop purchases. A defect that shows within 1 year is presumed to have been there at delivery, and the legal complaint period is 2 years.
| Rule | What applies |
|---|---|
| Right to cancel online purchasesReturning a purchase | Consumers can withdraw from distance contracts and contracts made outside the trader's place of business. They must use the prescribed way to withdraw within 14 days (30 days for individual pension agreements). [1] |
| Returns from shopsReturning a purchase | There is no statutory right of withdrawal for a purchase made in a physical shop, unlike a purchase online. [2] |
| Legal guarantee for defectsReturning a purchase | The buyer loses the right to rely on a defect unless the seller is told within a reasonable time of finding it; notice within two months is always in time. A defect cannot be invoked later than two years after delivery unless the seller undertook liability for longer or acted dishonestly. [3] |
| Burden of proofReturning a purchase | A defect that appears within 1 year of delivery (6 months for live animals) is presumed to have existed at delivery, unless this is incompatible with the nature of the goods or the defect. [3] |
| Goods excluded from cancellingReturning a purchase | No right of withdrawal for: goods made to the consumer's specification or clearly personalised; goods that spoil or age quickly; sealed goods unsuitable for return for health or hygiene reasons once unsealed; goods inseparably mixed with other goods; alcohol priced now but delivered after 30 days with a market-dependent value; urgent repair work the consumer asked for; sealed audio, video or software once unsealed; newspapers and magazines (not subscriptions); public auctions; accommodation, goods transport, car rental, catering or leisure services for a set date or period; items priced on capital markets; and digital content supplied after express consent. Fully performed services are excluded in some cases. [1] |
Notes
- The text read is LBK nr. 1853 of 24 September 2021; later amendments were not checked.
Sources
- Retsinformation (Lovtidende A): Bekendtgørelse af lov om forbrugeraftaler, LBK nr. 1184 af 28. september 2025 (consulted 7 November 2026) · all sources
- Forbruger Europa (part of Konkurrence- og Forbrugerstyrelsen): Køb i butikker (consulted 7 November 2026) · all sources
- Retsinformation (Lovtidende A): Bekendtgørelse af lov om køb, LBK nr. 1853 af 24. september 2021 (consulted 7 November 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.