Consumer returns and warranty in Turkey (2026)
Last reviewed: 7 November 2026
In short: In Türkiye consumers can withdraw from distance contracts within 14 days without giving a reason. Liability for defective goods lasts two years from delivery, and a defect appearing within six months is presumed to have existed at delivery.
| Rule | What applies |
|---|---|
| Right to cancel online purchasesReturning a purchase | In distance contracts the consumer can withdraw within 14 days without giving a reason and without a penalty. Sending the notice within the period is enough. If the consumer was not properly informed of the right, the 14 days do not bind, but the right ends one year after the withdrawal period would have ended. [1] |
| Returns from shopsReturning a purchase | ⚠ Not yet verified |
| Legal guarantee for defectsReturning a purchase | Unless the law or the contract sets a longer period, liability for defective goods is time-barred two years after delivery. For homes and holiday properties the period is five years. For second-hand goods it cannot be shorter than one year. [1] |
| Burden of proofReturning a purchase | A defect that appears within six months of delivery is presumed to have existed at delivery, and the seller must prove the goods were not defective. The presumption does not apply if it does not fit the nature of the goods or the defect. [1] |
| Goods excluded from cancellingReturning a purchase | Unless the parties agree otherwise, the consumer cannot withdraw from distance contracts for: goods priced on financial markets; made-to-order goods; perishable goods; opened sealed goods unsuitable for return for health or hygiene reasons; goods mixed with other items; opened books, digital content and computer supplies on physical media; newspapers and magazines outside subscriptions; dated bookings for accommodation, transport, car rental, food and leisure; instantly performed electronic services and instantly delivered intangible goods; and services started with the consumer's consent. [2] |
Notes
- No statutory right to return a purchase made in a shop was found on a readable official page. The right to choose a remedy applies to defective goods.
Sources
- Resmî Gazete / mevzuat.gov.tr: Tüketicinin Korunması Hakkında Kanun (6502) (consulted 7 November 2026) · all sources
- Resmî Gazete / mevzuat.gov.tr: Mesafeli Sözleşmeler Yönetmeliği (consulted 7 November 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.