Consumer returns and warranty in Poland (2026)

Last reviewed: 7 November 2026

In short: In Poland consumers can withdraw from distance and off-premises contracts within 14 days. The right does not apply in traditional shops, where returns depend on the seller. The seller is liable for non-conforming goods for 2 years from delivery.

RuleWhat applies
Right to cancel online purchasesReturning a purchaseConsumers can withdraw from a distance or off-premises contract without giving a reason within 14 days; the period is 30 days if the contract was made during an unsolicited visit to the home or on a trip. For a single item the period runs from receipt of the goods. [1]
Returns from shopsReturning a purchaseThe right to withdraw does not apply in traditional shops, where taking goods back depends only on the seller's will. [2]
Legal guarantee for defectsReturning a purchaseThe seller is liable for goods that do not conform to the contract for 2 years from delivery of the goods, unless the trader set a longer period of fitness for use. [3]
Burden of proofReturning a purchase⚠ Not yet verified
Goods excluded from cancellingReturning a purchaseNo right to withdraw applies, among others, to goods made to the consumer's specification, goods that spoil quickly, sealed goods unsuitable for return for health or hygiene reasons once opened, goods inseparably mixed with others, sealed recordings or software once opened, newspapers and magazines (except subscriptions), contracts concluded at a public auction, and digital content not on a physical medium once supply has begun with the consumer's consent. [4]

Notes

  • The presumption period for non-conformity was not stated on the UOKiK pages read, and other pages gave different periods. Check the Consumer Rights Act.

Sources

  1. UOKiK - Urząd Ochrony Konkurencji i Konsumentów (prawakonsumenta.uokik.gov.pl): Terminy - UOKiK – Prawa konsumenta (consulted 7 November 2026) · all sources
  2. UOKiK - Urząd Ochrony Konkurencji i Konsumentów (prawakonsumenta.uokik.gov.pl): Odstąpienie od umowy - UOKiK – Prawa konsumenta (consulted 7 November 2026) · all sources
  3. UOKiK - Urząd Ochrony Konkurencji i Konsumentów (prawakonsumenta.uokik.gov.pl): Niezgodność towaru z umową - UOKiK – Prawa konsumenta (consulted 7 November 2026) · all sources
  4. UOKiK - Urząd Ochrony Konkurencji i Konsumentów (prawakonsumenta.uokik.gov.pl): Wyłączenia - UOKiK – Prawa konsumenta (consulted 7 November 2026) · all sources

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General information, not legal advice. Rules change: check the official source before you fly or ride.