Consumer returns and warranty in Greece (2026)

Last reviewed: 7 November 2026

In short: Consumers have 14 calendar days to cancel distance and off-premises contracts. Buyers' rights for lack of conformity of movable goods expire after 2 years. A defect that appears within 1 year of delivery is presumed to have existed at delivery.

RuleWhat applies
Right to cancel online purchasesReturning a purchaseFor distance contracts and contracts made away from business premises, the consumer has 14 calendar days to withdraw without giving reasons and without costs other than those set by law. For sales of goods, the period runs from the day the consumer or a third party they name (not the carrier) takes physical possession. It is 30 days for contracts made during unsolicited home visits or sales excursions. [1]
Returns from shopsReturning a purchase⚠ Not yet verified
Legal guarantee for defectsReturning a purchaseThe buyer's rights for lack of conformity expire after 2 years for movable goods and 5 years for immovable property. This is the limitation period set in Civil Code art. 554. [2]
Burden of proofReturning a purchaseA lack of conformity that appears within 1 year of delivery of the goods is presumed to have existed at delivery, unless this is incompatible with the nature of the goods or the defect. [2]
Goods excluded from cancellingReturning a purchaseNo right to cancel for services fully performed (with consent and acknowledgement of loss of the right), goods or services priced on financial-market fluctuations, goods made to the consumer's specification or clearly personalised, goods that spoil quickly, sealed goods unsuitable for return for health or hygiene reasons once opened, goods inseparably mixed with other items, alcoholic drinks priced at signing but delivered after 30 days, sealed recordings or software once opened, newspapers and periodicals (except subscriptions), and public auctions. Accommodation, transport, car hire, catering and leisure services with a set date are also excluded. [1]

Notes

  • The text is the amending law as published in the Government Gazette (FEK). Later changes and the consolidated text were not checked.
  • Law 2251/1994 sets the 14-day right for distance and off-premises contracts. The text read does not state a rule for goods bought in a shop.

Sources

  1. Εθνικό Τυπογραφείο (ΦΕΚ, via Υπουργείο Ανάπτυξης): Νόμος 4933/2022, ΦΕΚ Α΄ 99/20.05.2022 - Προσαρμογή της ελληνικής νομοθεσίας προς την Οδηγία (ΕΕ) 2019/2161 (consulted 7 November 2026) · all sources
  2. Εθνικό Τυπογραφείο (ΦΕΚ, via Υπουργείο Ανάπτυξης): Νόμος 4967/2022, ΦΕΚ Α΄ 171/09.09.2022 - Ενσωμάτωση των Οδηγιών (ΕΕ) 2019/770 και 2019/771 (consulted 7 November 2026) · all sources

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General information, not legal advice. Rules change: check the official source before you fly or ride.