Consumer returns and warranty in Sweden (2026)
Last reviewed: 7 November 2026
In short: In Sweden consumers have 14 days to withdraw from a distance or off-premises purchase, but there is no statutory right in a physical shop. The complaint right for defects is three years. A defect that shows within two years is treated as present at delivery.
| Rule | What applies |
|---|---|
| Right to cancel online purchasesReturning a purchase | Consumers have 14 days to withdraw from a distance or off-premises purchase from a trader. The period starts the day after the consumer received or collected the goods. If the trader did not give enough information about the right, the period is extended. [1] |
| Returns from shopsReturning a purchase | There is no statutory right of withdrawal when buying in a physical shop. [1] |
| Legal guarantee for defectsReturning a purchase | Under the Consumer Sales Act the consumer has a right to complain about defects for three years. The consumer must complain within two months of discovering the defect. [2] |
| Burden of proofReturning a purchase | A defect that shows within two years of purchase is treated as present at delivery: the consumer only has to show a defect exists and the trader must prove it was not there from the start. After two years the consumer must show the defect was present at delivery. For animals the period is six months. [2] |
| Goods excluded from cancellingReturning a purchase | Examples of goods and services outside the right to withdraw: travel, hotel stays, gambling and lotteries, goods made to order, goods that spoil quickly such as food, and services already performed within the period if the consumer agreed. Off-premises sales under SEK 400 carry no right. [1] |
Sources
- Konsumentverket: Lagen om distansavtal och avtal utanför affärslokaler – för konsument (consulted 7 November 2026) · all sources
- Konsumentverket: Konsumentköplagen – vad lagen innebär för dig som konsument (consulted 7 November 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.