Consumer returns and warranty in Spain (2026)
Last reviewed: 7 November 2026
In short: Consumers buying at a distance or away from business premises have 14 calendar days to cancel. Sellers are liable for defects that appear within 3 years of delivery of goods. Defects appearing within 2 years of delivery are presumed to have existed at delivery.
| Rule | What applies |
|---|---|
| Right to cancel online purchasesReturning a purchase | For distance contracts and contracts made away from business premises, the consumer has 14 calendar days to cancel without giving a reason. For goods, the period runs from the day the consumer takes physical possession. It is 30 days for contracts made during unsolicited home visits or sales excursions. If the seller did not give the required information, the period ends 12 months after the normal period. [1] |
| Returns from shopsReturning a purchase | The right to cancel (desistimiento) exists in the cases set by law or regulation, and when the offer, advertising or the contract itself grants it. The law makes any penalty clause for using the right void. [1] |
| Legal guarantee for defectsReturning a purchase | The seller is liable for lack of conformity that exists at delivery and appears within 3 years of delivery of goods. For second-hand goods, seller and consumer may agree a shorter period, not less than 1 year from delivery. The right to claim expires 5 years after the lack of conformity appears. [1] |
| Burden of proofReturning a purchase | Unless proved otherwise, a lack of conformity that appears within 2 years of delivery of the goods is presumed to have existed at delivery, unless this is incompatible with the nature of the goods or the defect. For second-hand goods a shorter presumption period may be agreed, not shorter than the agreed liability period. [1] |
| Goods excluded from cancellingReturning a purchase | No right to cancel for services once fully performed (with consent and acknowledgement of loss of the right), goods or services priced on financial-market fluctuations, goods made to the consumer's specification or clearly personalised, goods that spoil quickly, sealed goods unsuitable for return for health or hygiene reasons once opened, goods inseparably mixed with other goods, sealed audio, video or software once opened, newspapers and periodicals (except subscriptions), public auctions, and accommodation, transport, car hire, catering or leisure services with a set date or period. Digital content not on a physical medium is also excluded once performance has begun with the consumer's prior consent and acknowledgement. [1] |
Sources
- Agencia Estatal Boletín Oficial del Estado: Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias (texto consolidado) (consulted 7 November 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.