Consumer returns and warranty in Romania (2026)
Last reviewed: 7 November 2026
In short: Consumers have 14 days to withdraw from distance and off-premises contracts. The seller is liable for defects that appear within 2 years of delivery. Defects appearing within 1 year are presumed to have existed at delivery.
| Rule | What applies |
|---|---|
| Right to cancel online purchasesReturning a purchase | For distance contracts and contracts made away from business premises, the consumer has 14 days to withdraw without giving reasons and without costs other than those set by law. The period is 30 days for contracts made during unsolicited home visits or sales excursions. If the trader did not give the required information, the period can be extended. [1] |
| Returns from shopsReturning a purchase | ⚠ Not yet verified |
| Legal guarantee for defectsReturning a purchase | The seller is liable for any lack of conformity that exists at delivery and is found within 2 years of delivery. For second-hand goods, seller and consumer may agree a shorter liability period, not shorter than 1 year from delivery. [2] |
| Burden of proofReturning a purchase | A lack of conformity found within 1 year of delivery is presumed to have existed at delivery, until proof to the contrary, unless this is incompatible with the nature of the goods or the defect. [2] |
| Goods excluded from cancellingReturning a purchase | No right to withdraw for services fully performed (with consent and acknowledgement of loss of the right), goods or services priced on financial-market fluctuations, goods made to the consumer's specification or clearly personalised, goods that spoil quickly, sealed goods unsuitable for return for health or hygiene reasons once opened, goods inseparably mixed with other items, alcoholic drinks priced at signing but delivered after 30 days, sealed audio, video or software once opened, newspapers and periodicals (except subscriptions), and auctions. Accommodation, transport, car hire, catering and leisure services with a set date are also excluded, as is digital content not on a physical medium once performance has begun with consent. [1] |
Notes
- Ordinance 34/2014 sets the 14-day right for distance contracts and contracts made away from business premises. The text read does not state a rule for goods bought in a shop.
Sources
- Portal Legislativ (Ministerul Justiției): Ordonanța de urgență nr. 34/2014 privind drepturile consumatorilor în cadrul contractelor încheiate cu profesioniștii (formă consolidată din 27.03.2026) (consulted 7 November 2026) · all sources
- Portal Legislativ (Ministerul Justiției): Ordonanța de urgență nr. 140/2021 privind anumite aspecte referitoare la contractele de vânzare de bunuri (formă consolidată din 23.11.2025) (consulted 7 November 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.