Consumer returns and warranty in Norway (2026)
Last reviewed: 7 November 2026
In short: In Norway consumers have a right to cancel online and phone purchases within two weeks. There is no legal right to return a shop purchase. The complaint period is two years, or five years for goods meant to last much longer, and the seller must prove the cause of a defect for the first two years.
| Rule | What applies |
|---|---|
| Right to cancel online purchasesReturning a purchase | Consumers have a right to cancel purchases made online or by phone (where the trader has set up sales that way). The consumer has two weeks to tell the seller, counted from the day after receiving the goods; the goods must be returned within 14 days of giving notice. If the seller did not give the right information, the period is extended to up to twelve months. [1] |
| Returns from shopsReturning a purchase | When buying in an ordinary shop, the shop's own exchange rules apply. There is a right to cancel only when buying away from a fixed place of sale, such as online or door-to-door. Exchange is not a legal right; the shop sets the conditions. [1] |
| Legal guarantee for defectsReturning a purchase | A consumer buying from a professional seller always has a two-year complaint period. For goods meant to last much longer under normal use the period is five years. The complaint must also be made within a reasonable time of finding the defect, which can never be shorter than 2 months in a consumer purchase. [2] |
| Burden of proofReturning a purchase | For goods bought from January 2024, the seller must show for the first 2 years after purchase that a defect is due to the consumer's use. After 2 years the consumer must show the item has a defect not caused by their use. For goods bought before January 2024 the period is 6 months. [2] |
| Goods excluded from cancellingReturning a purchase | No right to cancel for: buying or building a home; passenger transport such as bus, train and plane; package holidays (which have other cancellation options); goods made to the consumer's choices; fresh goods such as food and flowers; things impossible to return, such as heating oil or soil spread in a garden; hotel stays, performances and concerts; urgent repairs at home; and opened sealed media and intimate products. The right also does not apply when buying from a private person. [1] |
Notes
- Based on pages of the Norwegian Consumer Council; the laws themselves (angrerettloven, forbrukerkjøpsloven) were not read because the host lovdata.no disallows automated access.
Sources
- Forbrukerrådet (Norwegian Consumer Council, public body): Når kan du bruke angreretten? – Forbrukerrådet (consulted 7 November 2026) · all sources
- Forbrukerrådet (Norwegian Consumer Council, public body): Forbrukerrådets klageguide – Forbrukerrådet (consulted 7 November 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.