Rail passenger rights in Sweden (2026)

Last reviewed: 30 October 2026

In short: Regulation (EU) 2021/782 applies, but domestic urban, suburban and regional services under 150 km are exempt from its refund and compensation articles. For other services the figures are 25 % from 60 minutes and 50 % from 120 minutes.

RuleWhat applies
Legal basisDelayed or cancelled train journeyRegulation (EU) 2021/782 applies to domestic and international rail journeys. It has applied since 7 June 2023. [1]
Refund or re-routing from a delay ofDelayed or cancelled train journey60 minutes of delay [1]
Compensation for a delay of 60 to 119 minutesDelayed or cancelled train journey25 % of ticket price [1]
Compensation for a delay of 120 minutes or moreDelayed or cancelled train journey50 % of ticket price [1]
Enforcement bodyDelayed or cancelled train journeyKonsumentverket (Swedish Consumer Agency) and Transportstyrelsen (Swedish Transport Agency) [2]

Notes

  • Sweden exempts domestic (sub)urban and regional services of less than 150 km from Articles 8, 9(1) and 17 to 20, so Articles 18 and 19 do not apply to them (Commission table, 9 July 2026). The values below apply to other services, such as longer domestic journeys and international ones. Passenger rights on exempt services are not covered here.
  • Where a delay of 60 minutes or more is expected at the final destination, the railway undertaking must offer the passenger a choice between reimbursement and continuation or re-routing (Article 18).
  • The percentages are minimum amounts of the ticket price (Article 19(1)).
  • Transportstyrelsen says it supervises only five articles (6(4), 10, 14, 26 and 27) and the Swedish Consumer Agency the rest, including refunds and compensation. Passengers should complain to the railway undertaking first.

Sources

  1. European Union (Publications Office, Cellar): Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast) (consulted 30 October 2026) · all sources
  2. European Commission, DG MOVE: National Enforcement Bodies under Regulation (EU) 2021/782 on rail passengers' rights and obligations (consulted 30 October 2026) · all sources

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General information, not legal advice. Rules change: check the official source before you fly or ride.