Rail passenger rights in Poland (2026)

Last reviewed: 30 October 2026

In short: Regulation (EU) 2021/782 applies in Poland. On long-distance services a passenger gets a refund option from a 60-minute delay and compensation of 25% or 50% of the ticket price from 60 or 120 minutes. The Office of Rail Transport enforces the rules.

RuleWhat applies
Legal basisDelayed or cancelled train journeyRegulation (EU) 2021/782 applies to domestic and international rail journeys. It has applied since 7 June 2023. [1]
Refund or re-routing from a delay ofDelayed or cancelled train journey; Long-distance services (not urban, suburban or regional)60 minutes of delay [1]
Compensation for a delay of 60 to 119 minutesDelayed or cancelled train journey; Long-distance services (not urban, suburban or regional)25 % of ticket price [1]
Compensation for a delay of 120 minutes or moreDelayed or cancelled train journey; Long-distance services (not urban, suburban or regional)50 % of ticket price [1]
Enforcement bodyDelayed or cancelled train journeyUrząd Transportu Kolejowego (Office of Rail Transport), Warsaw [2]

Notes

  • Poland exempts (sub)urban and regional services from Article 19 and from Article 18(3), among others; long-distance domestic services are exempt only from Articles 9(3), 12, 15 and 18(3) (Commission table, 9 July 2026). The values apply to long-distance services. Passenger rights on exempt services are not covered here.

Sources

  1. European Union (EU Publications Office): Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast) (consulted 30 October 2026) · all sources
  2. European Commission, DG MOVE: National Enforcement Bodies under Regulation (EU) 2021/782 on rail passengers' rights and obligations (consulted 30 October 2026) · all sources

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General information, not legal advice. Rules change: check the official source before you fly or ride.