Rail passenger rights in Austria (2026)

Last reviewed: 30 October 2026

In short: Regulation (EU) 2021/782 applies, with compensation of 25 % of the ticket price from 60 minutes and 50 % from 120 minutes. Austria exempts urban and suburban services from parts of it, including the compensation rules. The Agentur für Passagier- und Fahrgastrechte is the enforcement body.

RuleWhat applies
Legal basisDelayed or cancelled train journeyRegulation (EU) 2021/782 applies to domestic and international rail journeys. It has applied since 7 June 2023. [1]
Refund or re-routing from a delay ofDelayed or cancelled train journey60 minutes of delay [1]
Compensation for a delay of 60 to 119 minutesDelayed or cancelled train journey25 % of ticket price [1]
Compensation for a delay of 120 minutes or moreDelayed or cancelled train journey50 % of ticket price [1]
Enforcement bodyDelayed or cancelled train journeyAgentur für Passagier- und Fahrgastrechte (apf), Vienna [2]

Notes

  • Austria exempts urban services from most articles and suburban services from Article 19(1) to (4) among others, and historical or tourist services (Commission table, situation on 9 July 2026). No exemption is listed for regional or long-distance domestic services. The values apply to services other than urban and suburban.

Sources

  1. European Union (Publications Office): Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast) (consulted 30 October 2026) · all sources
  2. European Commission, DG MOVE: National Enforcement Bodies under Regulation (EU) 2021/782 on rail passengers' rights and obligations (consulted 30 October 2026) · all sources

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General information, not legal advice. Rules change: check the official source before you fly or ride.