Rail passenger rights in Finland (2026)

Last reviewed: 30 October 2026

In short: EU Regulation 2021/782 applies in Finland, with exemptions for certain commuter routes and services to Russia. A delay of 60 minutes or more gives a right to reimbursement or re-routing, and compensation is 25% (60 to 119 minutes) or 50% (120 minutes or more).

RuleWhat applies
Legal basisDelayed or cancelled train journeyRegulation (EU) 2021/782 applies. It has applied since 7 June 2023 (Art 6(4) since 7 June 2025). In Finland it applies to domestic long-distance services and only partly to commuter rail. [1]
Refund or re-routing from a delay ofDelayed or cancelled train journey60 minutes of delay [1]
Compensation for a delay of 60 to 119 minutesDelayed or cancelled train journey25 % of ticket price [1]
Compensation for a delay of 120 minutes or moreDelayed or cancelled train journey50 % of ticket price [1]
Enforcement bodyDelayed or cancelled train journeyConsumers: the railway company first, then the Consumer Advisory Service; the Consumer Disputes Board resolves consumer complaints. Business travellers: Traficom (Finnish Transport and Communications Agency). [1]

Notes

  • Exemptions in Finland: nine named commuter rail routes (they do not offer the same compensation or care rights), direct rail services between Finland and Russia, and services operated strictly for historic use.
  • Traficom describes a right to choose reimbursement or re-routing where a delay of at least 60 minutes at the final destination is expected. The railway company must reimburse within 30 days of the request.
  • Compensation is a share of the price paid for the delayed service. A railway company may set a minimum threshold of at most EUR 4 per ticket. There is no compensation for extraordinary circumstances such as extreme weather.
  • Consumers go first to the railway company, then to the Consumer Advisory Service; the Consumer Disputes Board resolves consumer complaints. Business travellers may contact Traficom, which does not handle individual compensation cases.

Sources

  1. Traficom (Finnish Transport and Communications Agency): Rail passenger rights (consulted 30 October 2026) · all sources

Compare all countries →

General information, not legal advice. Rules change: check the official source before you fly or ride.