Rail passenger rights in Croatia (2026)

Last reviewed: 31 October 2026

In short: Regulation (EU) 2021/782 applies to Croatian rail services; only services run strictly for historic or touristic use are exempt. Passengers may choose a refund from a 60-minute delay and receive 25% of the ticket price for a 60 to 119 minute delay and 50% from 120 minutes. The enforcement body is HAKOM.

RuleWhat applies
Legal basisDelayed or cancelled train journeyRegulation (EU) 2021/782 applies to domestic and international rail journeys by licensed railway undertakings. Croatia exempts only services operated strictly for historic or touristic use. [1]
Refund or re-routing from a delay ofDelayed or cancelled train journey; Long-distance services (not urban, suburban or regional)60 minutes of delay [1]
Compensation for a delay of 60 to 119 minutesDelayed or cancelled train journey; Long-distance services (not urban, suburban or regional)25 % of ticket price [1]
Compensation for a delay of 120 minutes or moreDelayed or cancelled train journey; Long-distance services (not urban, suburban or regional)50 % of ticket price [1]
Enforcement bodyDelayed or cancelled train journeyCroatian Regulatory Authority for Network Industries (Hrvatska regulatorna agencija za mrežne djelatnosti, HAKOM), Zagreb [2]

Notes

  • The Commission table (situation on 9 July 2026) lists no exemption for Croatian (sub)urban, regional or long-distance domestic services; it lists services strictly operated for historic or touristic use as exempt. The values apply to all other services.
  • Body listed by the European Commission (update of 3 December 2025); the Commission states each Member State is responsible for the accuracy of its entry.

Sources

  1. European Union (Publications Office, Cellar): Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations (recast) (consulted 31 October 2026) · all sources
  2. European Commission, DG MOVE: National Enforcement Bodies under Regulation (EU) 2021/782 on rail passengers' rights and obligations (consulted 31 October 2026) · all sources

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General information, not legal advice. Rules change: check the official source before you fly or ride.