Air passenger rights in Mexico (2026)
Last reviewed: 9 October 2026
In short: The Ley de Aviación Civil gives passengers compensation under the carrier's policy for delays of more than 1 hour caused by the carrier, and an indemnity of at least 25% of the fare on cancellation. PROFECO sanctions breaches and AFAC supervises compliance.
| Rule | What applies |
|---|---|
| Arrival delay giving a right to compensationDelayed, cancelled or overbooked flights | 1 hours [1] |
| Which flights are coveredDelayed, cancelled or overbooked flights | Passengers of persons holding a concession, assignment or permit to provide public air transport service under the Ley de Aviación Civil. The delay and cancellation rights apply when the cause is attributable to the carrier. [1] |
| Care and refund when a flight is delayedDelayed, cancelled or overbooked flights | Delay of more than 1 hour and under 4 hours: compensation under the carrier's registered compensation policy, which must at least include discounts on a later flight, food and drink, or a combination. For a delay of more than 2 and under 4 hours, discounts may not be below 7.5% of the ticket price. Delay of more than 4 hours: that compensation plus the options and indemnity provided for cancellation. Waiting passengers must have access to telephone calls and email. [1] |
| Care and refund when a flight is delayedDelayed, cancelled or overbooked flights; Cancellation | Cancellation attributable to the carrier: at the passenger's choice, a refund of the ticket (or the unused part), substitute transport on the first available flight with telephone and email access, food, hotel and ground transport if an overnight stay is needed, or transport on a later date. With a refund or later-date transport, an indemnity of not less than 25% of the ticket price or of the unused part of the journey. Indemnities are payable within 10 calendar days of the claim; food and lodging at the time the delay occurs. [1] |
| National enforcement bodyDelayed, cancelled or overbooked flights | Procuraduría Federal del Consumidor (PROFECO) sanctions breaches of passenger rights under the Ley Federal de Protección al Consumidor; the Agencia Federal de Aviación Civil (AFAC) supervises compliance with the Act [1] |
Notes
- Measured against the departure time on the ticket, when the cause is attributable to the carrier.
Sources
- Cámara de Diputados del H. Congreso de la Unión: Ley de Aviación Civil, texto vigente, última reforma DOF 14-11-2025 (Internet Archive snapshot of 5 June 2026) (consulted 9 October 2026) · all sources
Related pages
General information, not legal advice. Rules change: check the official source before you fly or ride.